Chief People & Operations Officer

The CPOO leads B Lab’s People, Operations, and Enabling Systems portfolio. This means stewarding the organization’s culture, ensuring financial and operational resilience, and overseeing the legal and risk frameworks that safeguard the mission. The CPOO ensures the organization has the backbone systems, people practices, and compliance structures needed to deliver impact at scale. This includes overseeing the development of enabling processes that make work coherent and efficient, while cultivating an environment where people can thrive.

B Lab is undergoing two simultaneous transformations: the evolution of its standards and assurance model, and the unification of its network into one global organization. The CPOO ensures these transformations succeed by building the operational infrastructure, cultural foundations, and change management capabilities required for sustainable integration. This portfolio must deliver both stability during transition and operational innovation for the future – maintaining business continuity while reimagining how a mission-driven organization operates at global scale.

This portfolio will also install a practical and predictable strategy-management rhythm – creating a consistent cadence for planning, acting, learning, and re-prioritization across the network.

The CPOO advances B Lab's Theory of Change by creating the conditions for mission delivery. This portfolio ensures that B Lab's people are engaged, equipped, and empowered; that operations enable rather than constrain impact; and that resources flow effectively toward mission-critical work. By embedding B Lab's values into systems, policies, and practices, the CPOO helps the organization model the interdependence it seeks to create in the world. Through careful stewardship of people, operations, and finance, this role demonstrates that organizational effectiveness and building workplaces where employees feel valued, heard, and empowered are mutually reinforcing.